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Shipping & Returns

Shipping & Returns

Shipping & Returns

Shipping Information

We understand the value of your time. We can say that with great honour that we are never late and our customer’s shipments reach their destinations within the prescribed time. We offer very economical rates with effective tracking of your shipments.

When you place an order on Fashion On Screen, you will receive an order confirmation call from our customer service representative within 8 to 12 hours. After you have confirmed your order, consignment will be dispatched immediately and it will reach you anywhere in Pakistan within 4-5 working days. Your delivery is made through Leopards Courier.

You can track your order by online tracking, SMS, email or call our customer service center if unexpected delays occur with your order, which is highly unlikely. Our customer service department will effectively act to solve your problem and rectify it by taking necessary actions.

Order Confirmation

To confirm the order our customer service representative will call you within 8 to 12 hours. In case you do not receive the call, our customer service representative will call you 3 time. If you do not respond all 3 calls for order confirmation. Your order will be considered cancelled. You will also receive timely emails about your order confirmation process. And only upon confirmation from you, we will dispatch your order.

Cancellation

We believe in store choices and work our way to provide our customer with best services and care. Therefore, you have the option to cancel your order by informing us at Fashion On Screen or calling at our customer service department. Please note that the shipment or the item you ordered will be dispatched within 24 hours, hence order can only be cancelled at the time of the order confirmation call. Once you have confirmed the order it will not be canceled.

Dispute & Returns

Buying or Selling at Fashion On Screen is not risky at all. If you are not satisfied with your received order due to a legitimate dispute, your order will be returned along with your money. You can contact Affordable customer service department by email, SMS or call. Our customer service department is also available 24 hours a day and 7 days a week. The customers should inform Affordable within 2 days of receiving the order. Once the customer has informed about the return of order, our shipping partner will collect that order within 5 working days. Affordable will issue you a refund coupon code which will reflect on the Fashion On Screen website. The customer can use that coupon to order a new item he/she likes.

Note: Make sure the items are completely intact (unused) i.e. the item must contain all the original tags and packaging. There are no returns on wedding category items. Our team of Fashion On Screen itself will deliver these goods and ensure the product’s fitness and quality by the buyer at the time of the delivery. Once the delivery has been accepted, no returns are accepted.

 

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